Key facts
- Name: Susan Nancy Lane
- Born: March 8, 1988
- Age at disappearance: 31
- Last seen: March 2, 2020, around 12:30 a.m., at the McDonald’s at 1941 West Street, Annapolis, Maryland
- Location: Annapolis, Anne Arundel County, Maryland
- Description: 5’4″, 139 lbs, black hair, brown eyes; last seen wearing a gray turtleneck
- Status: Still missing; active investigation (Anne Arundel County case #2020-708124; NamUs MP69798)
- Investigating agency: Anne Arundel County Police Department, Missing Persons Unit — 410-222-8610 or 410-222-3588
Three 911 calls, then silence
Just after midnight on March 2, 2020, Susan Lane was at the McDonald’s on West Street in Annapolis. She was 31 years old. And she was scared.
She called 911 three times. She called her mother, Nancy Lane, and said she was being harassed by an acquaintance — a woman. Officers came out, interviewed both women, and witnessed no offense. Whatever was happening between them, the police couldn’t see it.
That was the last confirmed contact anyone had with Susan Lane. Around 12:30 a.m., she was last seen at the McDonald’s at 1941 West Street. She didn’t go home to her last known address at 2022 Chesapeake Road. She didn’t show up at the places she frequented — West Street, the Harbor 9 Cinema, the Giant Food on Forest Drive. She was 5’4″, 139 pounds, black hair, brown eyes, wearing a gray turtleneck. And then she was gone.
A woman on the edge — and a killer in the headlines
Susan’s life at the time was precarious. She was known to frequent the same West Street corridor where she’d made those final calls — the McDonald’s, the cinema, the grocery store. The routines of someone holding on.
As detectives worked the case, they reviewed a possible link that would chill anyone following it: Anthony Robinson, the so-called “Shopping Cart Killer,” a serial killer active in the region whose victims were women. Detectives looked at whether Susan’s disappearance connected to Robinson. The review was real, and it was documented. What it concluded has not been stated publicly with finality — but no charges connecting Robinson to Susan have ever been filed.
The case remains with the Anne Arundel County Police Department’s Missing Persons Unit, under case number 2020-708124. Her NamUs entry (MP69798) keeps her in the national system. As of late 2025, missing-persons databases were still actively updating her listing — the case is not shelved.
What the night left behind
The documented facts of March 2, 2020, are specific and strange. Three 911 calls and a call to her mother, all saying she was being harassed by an acquaintance. Police respond, talk to both parties, see nothing chargeable. And then Susan Lane — the person who had just been frightened enough to call for help four times — disappears into the night from that same McDonald’s parking lot.
Her mother, Nancy Lane, was the last family member to hear her voice. What Susan said that night — that she was being harassed — is the final firsthand account of her state of mind. Whether the acquaintance had anything to do with what happened next is a question investigators have had six years to work. No answers have been made public.
The mother who heard it happen
Nancy Lane was on the other end of the line when her daughter called just after midnight on March 2, 2020. Susan said she was being harassed — by an acquaintance, a woman. Then the police came, talked to both women, and saw nothing they could act on. Then Susan walked out into the night, and Nancy never heard her daughter’s voice again.
Mothers of missing adults live in a particular hell: the world assumes a 31-year-old can take care of herself, so the urgency that attaches to a missing child never quite materializes. But Nancy knew what those calls meant. You don’t call 911 three times and then call your mother because you’re fine. You do it because you’re scared and the police being there didn’t make you less scared.
The Anne Arundel County Police Department’s Missing Persons Unit still carries the case — 410-222-8610, 410-222-3588, case number 2020-708124. The NamUs entry (MP69798) keeps Susan in the national database. As of December 2025, missing-persons trackers were still updating her listing, which means someone, somewhere in the system, is still touching the file.
The Shopping Cart Killer review is the part of this case that gets repeated, and it should be handled carefully. Anthony Robinson is a convicted serial killer whose crimes are a matter of public record. Detectives were right to check for a connection — that’s their job. But a reviewed link is not an established link, and six years on, no charges have connected Robinson to Susan Lane. What remains is the harder, simpler case: a frightened woman, a McDonald’s parking lot at 12:30 a.m., and a disappearance that nobody has explained.
The gray turtleneck is the last clothing detail — ordinary, unremarkable, the kind of thing you wear on a cold March night. Everything about Susan’s last hours was ordinary until it wasn’t: the McDonald’s, the phone calls, the officers who came and saw nothing chargeable. Ordinary places, ordinary people, and then a woman is gone for six years.
Theories
Foul play by the acquaintance
Susan told her mother and 911 dispatchers she was being harassed by a woman she knew. Hours later she was gone. Evidence level: The harassment reports are documented fact — the calls happened. But officers on scene witnessed no offense, and no one has been charged. The acquaintance’s identity and role, if any, have not been made public. Any living person connected to this case is presumed innocent unless and until proven otherwise.
Link to Anthony Robinson
Detectives reviewed a possible connection to the “Shopping Cart Killer.” Evidence level: The review happened; no charges resulted. Robinson’s known victims and methods are a matter of public record, but no confirmed link to Susan has been established.
She left the area voluntarily
Evidence level: Weak. Susan had just called for help repeatedly, left no indication of planned travel, and has had no confirmed contact with anyone since — not her mother, not anyone.
Misadventure
The West Street corridor at 12:30 a.m. carried its own risks. Evidence level: Speculative; no evidence of an accident has ever surfaced.
Have information?
Contact the Anne Arundel County Police Department, Missing Persons Unit at 410-222-8610 or 410-222-3588.
In an emergency, dial 911.
Timeline
- March 8, 1988 — Susan Nancy Lane is born.
- March 2, 2020, just after midnight — Susan calls 911 three times and calls her mother, Nancy Lane, from the McDonald’s at 1941 West Street, Annapolis, saying she is being harassed by an acquaintance. Officers respond, interview both women, and witness no offense.
- March 2, 2020, ~12:30 a.m. — Susan is last seen at the McDonald’s. She never returns to her address at 2022 Chesapeake Road.
- 2020 — Anne Arundel County PD opens missing-person case #2020-708124; NamUs entry MP69798 created.
- 2020–2021 — Detectives review a possible link to serial killer Anthony Robinson (“Shopping Cart Killer”). No charges result.
- December 2025 — Missing-persons databases update her listing; the case remains active.
- Today — Still missing.
FAQ
Is Susan Lane still missing?
Yes. As of October 2026, Susan Lane remains missing. She vanished in March 2020 and has never been found.
Was Susan Lane ever found?
No. No trace of Susan has been found in the six years since she disappeared.
What happened to Susan Lane?
She was last seen around 12:30 a.m. on March 2, 2020, at a McDonald’s on West Street in Annapolis, shortly after calling 911 three times and calling her mother to say she was being harassed by an acquaintance. She never went home. The circumstances remain under investigation.
How old would Susan Lane be today?
She was born March 8, 1988, so she would be 38 years old in 2026.
Was Susan Lane a victim of the Shopping Cart Killer?
Detectives reviewed a possible link between Susan’s disappearance and Anthony Robinson, known as the “Shopping Cart Killer.” No confirmed connection has been established and no charges have been filed.
What did Susan Lane look like?
She was 5’4″, 139 pounds, with black hair and brown eyes. She was last seen wearing a gray turtleneck.
Sources
Official / law enforcement:
– Anne Arundel County Police Department, Criminal Investigation Division — Missing Persons Unit: official listing (aacounty.org) — 410-222-8610 or 410-222-3588
– NamUs — MP69798 (Case #2020-708124)
Reference:
– crimesolverscentral.com — Susan Lane case listing (updated December 24, 2025)
Found an error? Tell us via the About page and we will fix it promptly and note the change here. Last verified October 2026.